CHANNELS / OPERATIONS
WhatsApp AI Agent for your business
WhatsApp can be the entry point to a business process. An agent receives a request, uses authorized sources and acts in your systems: checking an order, recording a lead or booking an appointment. We define its scope, when a person is needed and what information may travel through the channel.
The conversation connects to the work.
- A WhatsApp inquiryThe entry point
- Scope and sourcesAuthorized information
- Action or handoffPermissions and supervision
What does a WhatsApp AI agent do?
The agent connects a conversation to an operational task. It can retrieve information, perform authorized actions and record what it did. When it encounters an exception or reaches the boundary of its scope, it hands the context to a person.
- 24/7 customer support: answers frequent questions instantly, day and night.
- Scheduling and appointments: takes bookings, schedules visits and sends automatic reminders.
- Sales and leads: qualifies prospects, handles objections and moves the sale forward.
- After-sales and support: resolves repetitive cases and escalates only what needs a human.
- Processes and data: automates tasks and connects information across your tools.
A channel your customers already know
When your customers already use WhatsApp, the agent can meet them there. Integration happens behind the conversation: your team needs to understand scope, handoffs and how to supervise the process.
- Customers can use their usual WhatsApp.
- A familiar channel for questions, notifications and follow-up.
- Guidance for your team to adopt and supervise the workflow.
How does it integrate with my tools and data?
We connect the agent to the systems required for the process, with specific permissions. Processing can run locally, in private cloud or in a hybrid setup. WhatsApp is an external channel: we agree on which information may travel through it and which operations need another environment.
- Authorized sources: calendar, CRM, catalog or internal systems.
- Scoped, recorded actions: booking, logging a lead or checking an order.
- Deployment and data-handling rules defined for each workflow.
Concrete examples by industry
These examples illustrate possible applications, not measured client results. Scope depends on the tools, data and rules of each operation.
- Clinic or practice: books appointments, confirms visits and sends reminders.
- Retail and e-commerce: answers about stock, prices and order status.
- Professional services: qualifies inquiries and books the first meeting.
- Real estate: filters prospects and coordinates viewings automatically.
How do I start?
You start by telling us what you want to solve first. We run a short discovery, put the first agent into production, usually within weeks, and measure it against your numbers. When it works, we add more agents and more areas. We handle setup and support ourselves, with human guidance in your language.
- Discovery: we map your operation and where AI returns the most.
- We agree on a production timeline based on scope and integrations.
- We measure results against your numbers from day one.
- Add other processes when the first one demonstrates value.
Frequently asked questions
What is a WhatsApp AI agent?
It's an AI-powered assistant that serves your customers directly on WhatsApp: it understands natural language, answers 24/7, books appointments, qualifies leads and connects to your tools to resolve real tasks.
What changes compared with a response flow?
Alongside answering, the agent can consult authorized sources and perform actions in your systems. What matters is its operational scope, permissions and supervision, rather than the product label.
Do I need to install anything or know about AI?
Customers can use their usual WhatsApp. We integrate the necessary systems and help your team supervise the agent, manage handoffs and adjust the process.
How is information protected?
We define access, retention and permitted data for each integration. Processing may run locally, in private cloud or in a hybrid environment. Local models do not make WhatsApp an internal channel: we assess which information belongs there.
How long until my agent is up and running?
We aim to reach production within weeks with a scoped first process. We agree on the timeline after reviewing integrations, data availability and validation with your team.